This notice has been prepared under article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") to inform you about the personal data processed through the Dengi app (formerly Dove).
1. Data controller
Your personal data is processed, as data controller, by the company that operates the Dengi app ("Dengi"):
MOZ GROUP TEKNOLOJİ BİLİŞİM SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ
E-mail: dengi@neuros.com.tr
Web: https://dengi.neuros.com.tr
For requests, use Settings → Support → Help → Write to us in the app or write to dengi@neuros.com.tr.
2. Personal data processed
- Identity: first name, surname (if any, never shown to any member), date of birth and age, gender.
- Contact: phone number (stored encrypted) or the e-mail address of your Google or Apple account.
- Location: province and neighbourhood; distance is calculated from the neighbourhood or province centre (no precise location or GPS is used).
- Visual records: profile photos.
- Profile and preferences: job, what you're looking for, first-date idea, deal-breakers, information you choose to tell or enter in Preferences (for example marital status, children, smoking, alcohol, sport, pets, education, work rhythm, height, relocation) and what you look for in a partner (age range, distance).
- Matchmaker chats: messages with the AI matchmaker (Hikmet abi / Saadet abla), photos sent and reactions.
- Transactions and usage: proposals and cards, your answers (yes / no / not sure), answers passed on to the other side, introductions opened and closed, messages with people you're introduced to, feedback from people you were introduced to, reactions to the matchmaker's replies (feedback records), reports and appeals, support messages, in-app events.
- Behaviour signals: time-limited signals, never shown to anyone, derived from reports, the automatic safety scan of introduction chats and real feedback.
- Customer transactions: membership, one-time purchases and remaining credits.
- Transaction security: device identifier, app version, device integrity result, a digest of your IP address, install source, security logs.
- Marketing: your commercial message preference, only if you allow it.
- Special-category data: selfie verification frames (biometric data); faith only if you enter it yourself and give explicit consent (encrypted, never shown to any member, never sent to the AI service provider). Information such as health that you may choose to share in the chat is not written to your profile and not used for matching.
3. Purposes of processing
- Setting up and performing the membership contract: opening your account, verifying your age, letting the matchmaker chat with you and build your profile, finding real members who suit you, introducing you to candidates and them to you, passing on answers, opening and closing introductions, and giving advice on what to write and on dates.
- Sending notifications about real events such as a new candidate, an answer or a new message.
- Improving the matchmaker's replies with general style rules, containing no personal data, derived from pseudonymised and minimised feedback records.
- Preventing fake accounts with selfie verification (blue tick).
- Keeping the community safe, scanning chats automatically for safety, deciding who is proposed to whom with behaviour signals, handling reports, moderation and preventing fraud.
- Managing memberships, one-time purchases and remaining credits.
- Answering support requests.
- Measuring and improving the service and fixing errors.
- Meeting legal obligations and responding to requests from the competent authorities.
4. Legal bases
- Processing directly related to setting up or performing a contract (KVKK art. 5/2-c): the matchmaker chat, building your profile, proposals, showing your card to the people you are proposed to, passing on answers and introductions.
- Compliance with the data controller's legal obligations (art. 5/2-ç).
- Establishing, exercising or protecting a right (art. 5/2-e).
- Our legitimate interest, provided it doesn't harm your fundamental rights and freedoms (art. 5/2-f): safety, behaviour signals, fraud prevention and improving the matchmaker's replies with pseudonymised feedback records.
- Your explicit consent: biometric data (selfie verification), faith, processing special-category data you choose to share in the chat to produce replies, transfers abroad where needed and commercial messages (art. 5/1, art. 6, art. 9). You can withdraw consent at any time; withdrawal doesn't affect earlier processing.
5. How data is collected
Your personal data is collected electronically, by automated or partly automated means, from what you write and the photos you send in the matchmaker chat, what you enter in My profile and Preferences, the verification steps, your answers, your use of the app and your device.
6. Transfers
- To other members: your card is shown only to the people the matchmaker proposes you to: your first name (not your surname), age, province and neighbourhood, approximate distance, job, what you're looking for, your deal-breaker, your first-date idea, the matchmaker's short note, what you have in common, anonymous positive feedback if any, your photos and your blue tick; your answer to a candidate is passed on to that person. Your phone number, e-mail address, full date of birth, precise location, selfie frames, faith, behaviour signals and your chat with the matchmaker are never shown to any member.
- Service providers: business partners providing hosting, an AI service provider (located abroad), sign-in and SMS, notifications, crash reporting, analytics, subscription management and device integrity services, only as far as the service requires.
- Abroad: some of these providers are located abroad. Transfers are made under KVKK art. 9 by signing the standard contracts set by the Board and notifying the Authority, and where that is not possible on the basis of your explicit consent.
- Your phone number, e-mail address, surname, precise location, faith and photos are never sent to the AI service provider (located abroad); only the text and details needed for the chat are sent.
- Within Türkiye: to the competent public authorities where the law requires it.
- Your data is never sold or transferred to third parties for advertising.
7. Automated assessment
Who is proposed to whom is decided automatically by comparing your profile details, preferences, deal-breakers, distance, verification status and behaviour signals; the matchmaker understands your answer from what you write and asks again if it isn't sure. You can object to these results and reach a person (our support team) via Settings → Support → Help → Write to us.
8. Retention periods
Data is kept for as long as the purpose of processing and the law require, then deleted, destroyed or anonymised. For example profile details, preferences and photos are kept while the account is open, matchmaker chats while the account is open and at most for the last 12 months, proposal and answer records for 180 days after the proposal or introduction closes, messages with people you were introduced to for 180 days after the chat closes (2 years after the case closes if they are the subject of a report), feedback records for at most 90 days and selfie verification frames for at most 30 days. Negative behaviour signals are time-limited (usually 30 days) and stop having any effect when they expire. General style rules derived from feedback contain no personal data. When an account is deleted, data is permanently deleted at the end of a 30-day grace period.
9. Your rights under KVKK article 11
- To learn whether your personal data is processed and, if so, request information about it,
- To learn the purpose of processing and whether it is used in line with that purpose,
- To know the third parties in Türkiye or abroad to whom it is transferred,
- To ask for it to be corrected if it is incomplete or wrong,
- To ask for it to be deleted or destroyed under KVKK art. 7,
- To ask for corrections and deletions to be notified to the third parties it was transferred to,
- To object to a result against you arising exclusively from automated analysis,
- To claim compensation if you suffer damage because of unlawful processing.
10. Applications
You can send your requests in the app via Settings → Support → Help → Write to us, choosing the "Personal data" topic, or by e-mail to dengi@neuros.com.tr. You can also use Settings → Account and sign-in → Download my data to download your data and Settings → Delete account to delete your account. Your application is concluded free of charge within 30 days at the latest; if it involves an extra cost, the fee set by the Board may apply.