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Deleting your account and data

You can delete your Dengi account and the data linked to it at any time. Deleting is free, and you don’t have to talk to abla or abi to do it.

App
Dengi: Sevgili Bul, Arkadaşlık (formerly Dove)
Developer
MOZ Group (MOZ GROUP TEKNOLOJİ BİLİŞİM SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ)

Delete in the app

  1. Open the Settings tab in Dengi.
  2. Scroll to the bottom.
  3. Tap Delete account and confirm.

If you can’t open the app

Send an e-mail with the subject “Account deletion request” to dengi@neuros.com.tr, including the phone number or e-mail address registered to your account. Once we confirm the account is yours, we process the request within 30 days at the latest.

What is deleted, and when

  • Your account is hidden right away and isn’t proposed to anyone. If you sign in again within 30 days, it is restored.
  • After 30 days your profile details, photos, chats with abla or abi, messages with people you were introduced to and your preferences are permanently deleted.

Kept for a limited time

  • For accounts closed for serious rule violations: an irreversible hash of the phone number, to prevent re-registration.
  • Messages that are the subject of a report: 2 years after the case is closed.
  • Purchase, security and audit records: as long as the law requires.

If you have a subscription

Deleting your account does not cancel your store subscription. Cancel it separately on Google Play or the App Store.

Deleting only some of your data

To delete only your photos, for example, choose the “Personal data” topic under Settings → Support → Help → Write to us in the app or write to dengi@neuros.com.tr. We answer within 30 days at the latest.